Shipping policy

Shipping Policy

Last updated: 25/01/2026

Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process.

Processing Time

All orders are processed within [1–3 business days] after receiving your order confirmation email. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Urban Delivery: [1-3 business days after dispatch]
Rural Delivery: [2-5 business days after dispatch]

Delivery times are estimates and may vary due to carrier delays or factors outside our control.

Shipping Destinations

We currently ship to [New Zealand].

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to become available.

Customs, Duties, and Taxes

We are not responsible for any customs fees, duties, or taxes applied to your order. All charges imposed during or after shipping are the responsibility of the customer.

Lost or Damaged Packages

We are not liable for packages lost or damaged during transit. If your order arrives damaged, please contact the shipping carrier to file a claim and notify us at [notrucks.store@gmail.com].

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.